Service FAQ's - Pharmacy Now

FREE Standard Prescriptions & FREE Urban delivery!

Receive your medication at home or work

No more waiting at the pharmacy. With our free delivery service conveniently get your medicines delivered right to your doorstep We believe that everyone should have access to the care they need, regardless of where they are.

Get started now with our online form

Receive your medication at home or work

Get started now with our online form

Read below on how it works:

Our friendly team are always happy to answer any queries and provide recommendation - Phone 03 365 1564

Who can use Pharmacy Now?

Anyone in NZ who has a valid prescription written by an NZ-registered healthcare professional. Pharmacy Now is licensed by the Ministry of Health to supply funded and non-funded medicines, including pharmacist-only, pharmacy-only, and over-the-counter medicines.

How much will it cost?

We offer free prescriptions for fully funded medicines only. Free urban delivery & a flat rate of $5 for rural addresses. Other charges relating to partially-funded, non-subsidised medicines, specialist or dental prescriptions will apply. Bulk/Heavy items may incur an extra fee for delivery

Do I need to sign for my delivery?

No, if authorisation to leave (ATL) parcel has been given and additional instructions have been provided. **EXCEPTION - for controlled, temperature-sensitive, and expensive medicines that can't be left unattended due to health and safety reasons.

How long will my order take to arrive?

Once you have confirmed your order and paid any fees that may apply, your order will be processed and delivered to you within 1-2 working days ^ Please allow an extra 2-3 working days for rural addresses

Do I get notified when my prescription has been sent to Pharmacy Now?

Yes, you will receive an email confirmation for your prescription. If you haven't heard from us after 48 hours, please contact us via email or phone.

Can my specialist send a prescription to Pharmacy Now?

Yes, request prescriptions to be emailed/faxed to us on pharmacynownz@gmail.com.

There's been a change to my medications. What do I need to do?

Send us your new prescription as soon as possible. Your new medicine will be supplied in a bottle until your current supply runs out.

Can I include multiple people in a single delivery to the same address?

Yes, there may be an additional flat fee of $6.50.

Can I cancel my prescription order?

We process your order within 24 hours of receipt. Once we have processed your prescriptions, you cannot cancel the order.

How do I inform you when my address has changed?

It is very important to let us know of any changes of address to ensure that your medicines arrive to you on time. Please inform us via phone or email.

How do I pay if there is a prescription charge?

We will send you a link via email to make payment via Paypal/credit or debit card.

Who will be delivering my medicines?

We use NZ Couriers, KiwiExpress and our friendly staff.

Do you deliver overseas?